3 Benefits of Video Conferencing for Your Business

When we think of video conferencing, the image that comes to mind is businesses implementing effective, high-performing video solutions that allow their employees to collaborate and conference with confidence wherever they are.

Despite the challenges presented by the COVID-19 pandemic, businesses in Fort Lauderdale and the surrounding Florida area must continue performing a variety of essential functions beyond virtual meetings in order to avoid scuttling operations and to remain profitable in the turbulent waters of these unusual times.

Here are three essential business functions made possible by video conferencing that you might not have considered, even while businesses are under an unusual number of complicated operational constraints.

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1. Continuing the Quest to Hire Top Talent

Hiring new employees can be time-consuming and costly.

If your business was already in pursuit of top talent before the COVID-19 pandemic changed the rules of the game, it’s critical that you are able to close the deal so that the effort and resources you’ve already expended don’t go up in smoke.

Utilizing a high-performance video conferencing system enables both the interviewer and interviewee to form the impressions needed to reach a decision without requiring a face-to-face meeting.

Nothing wastes money quite like a poor hiring decision, but by taking advantage of the engaging nature of video, your business can continue its efforts to attract and secure the personnel needed to achieve its long-term goals.

2. Visual Solutions Provide Support for Service Technicians

If you’re in a customer service industry, particularly one that requires travel to meet your clients’ needs, finding increasingly effective ways to meet with clients is a top priority.

What if a customer was not limited to describing a problem over the phone but was able to show a service team what’s wrong? Your virtual service desk professionals could demonstrate a simple repair through video conferencing, avoiding the need to travel to a remote location altogether—obvious savings in time and expense, plus a drastic reduction in time customers spend waiting for a solution.

Consider the possibilities if a single field professional could travel to a customer’s location to assess a problem and then collaborate with a team located elsewhere to develop a solution!

More minds, fewer bodies, better results—a great way to increase First Call Resolution (FCR) while reducing Average Handling Time (AHT).

3. Stockpiling Valuable Resources in a Video Library

The ability to record video conference meetings or calls with the click of a button allows you to store a wide variety of content in high-quality format for later use.

The content is then stockpiled in your business’s designated video library, instantly available to share with interested parties or to access later to:

• Make presentations available to employees across all time zones
• Develop realistic training experiences based on actual situations
• Reduce the impact of time and distance constraints
• Store records for compliance purposes

Video Conferencing Solutions—Learn More

If you’d like to learn more about erasing the distance between coworkers, increasing productivity and collaboration, and keeping your operations flowing smoothly despite the current limits upon face-to-face interaction, click here to contact our team of commercial audio-video experts!